Service Desk Plus
is help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. Quickly and efficiently resolve problems. To have effective communication between employees and support groups, thus eliminating calling the help desk. System will provide us with the ability to escalate problems automatically, if necessary. & the Benefits are: questions and problems will be logged on line./ Cost control, by not waiting on the phone./ Notifications for employees by email when tickets require additional information, and also , when tickets are resolved./Multiple screen will provide employees with history of opened and closed tickets activity will be viewable work progress .system will use to track and monitor recurring problems.